WordPress Response

I am not going to move the blog. Great response and in a timely fashion impress me, to the point of me totally deciding to stay with WordPress.

I got a response from a previous email that said that we are working on the problem and that it should be fixed now. Well that was before the problems last night. So I wrote a fairly pointed email back saying that in no way was it fixed. In addition there have been a few mentions in the blogosphere about the issues.

Seems that WordPress has grown at a rate that they were not expecting and that they have had some difficultity keeping up. This has resulted in servers slowing down and being unreliable. I got a response from my email in under an hour, you can not get better than that! The first thing I got was an apology. The second thing was that I was informed that they have purchased more bandwidth which should speed up things around WordPress. I have been informed also that as fast as they install new hardware (by that I presume hard-drives) it fills up. I think this is just a reflection of the growth of the blogosphere, it is growing at a phenomenal rate and doesn’t look like slowing down. However this week it looks like they are having a mass install of new hardware in their data centres and that will make a world of difference, I hope it does.

This is evident in the WordPress Blog so that’s good to hear:

We’re in the very final stages of bringing the new systems online, just waiting the last few bits of configuration to come online. As we’re more than doubling the servers we’re using, it should address all performance issues and help us prevent any for a long time to come.

Finally, I was told that they are working very hard at making WordPress a great domain that just works. The response also said that they have not been achieving that recently and that they have dissapointed their users. But they have the solution and they are working on it. So hang in there bloggers there is light at the end of the tunnel.

Interestingly Sebastian and I mentioned in the podcast last week that the ping times for WordPress to Technorati are terrible and that bloggers need to manually ping Technorati to see some benefits from it. This is a problem with Ping-O-Matic and Technorati recognised by WordPress as Matt has been talking to Technorati about resolving the issue. My advice keep doing it manually as this has not been resolved yet, I will try to keep you posted.

Great response from WordPress and I hope that I can continue to support WordPress as I like their style and they are excellent in the support stakes.

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