Odeo Cripples Functionality

Odeo LogoOdeo seem to be updating and improving their services every other day of late. However, it is not every day that you see such a great service actually remove a feature and make it harder for users to utilise their service. They have indeed done so and perhaps in doing so shooting themselves in the foot.

One of the great features that is available to Odeo users is to have an "inbox". If you were to place a button on your website, be it blog or some other site you have enabled your readers to leave you audio comments by clicking the link. They get taken to a page that has a recording interface, which is simple and easy to use and the result is great audio. You as the user of Odeo get that recorded audio in your inbox once it is sent to you. You are notified of this by an email.

Another great feature is that you can subscribe to an RSS feed of your own inbox! So this is a great way to receive feedback on anything. Including podcasts. Seb and I saw it as a great way to get feedback for Global Geek Podcast, so we set up an account. The advantage of getting audio as feedback is that you could go to your inbox once you were notified and click the new Odeo comment that was left for you. You can listen to it. But the biggest feature was that you could click a "download as MP3" button and download the audio comment and insert it into a podcast! The result was excellent and we loved it.

The ability to download the MP3 has been removed from the play window! So what the hell is Odeo thinking in removing this key functionality. It means that it is impossible to download the audio from the page to your local machine. Rather it makes it a pain in the butt to do it.

I found that there is a work-around but it is messy: Open Audacity, set the source to "stereo mix" get ready to hit record… Open the Odeo message that you want to record. Flip back to Audacity and hit record, nip over to the Odeo page and click play. Go back and hit stop on the recording when it has finished. As I said messy. In addition the audio that you end up with is less than ideal and requires a bit of editing.

I am utterly dismayed as to why Odeo have removed this from their site. The only thing that I can think of is that they want users to listen to audio, only from them and not from another source. Perhaps they were not aware that the service was being utilized in this way and they have done it ignorantly, I just don't know. Sebastian has suggested that perhaps they are beginning to think about implementing a pay service and this has something to do with it. But since when has any site reduced their services as opposed to offering more. We are not the only podcast doing this. I can honestly say that if this situation remains as it is; the blogging and podcasting community could deliver some negative press, big time.

Global Geek Podcast has mentioned Odeo on every show that we have done. Not only that there is a link on the Global Geek Podcast website to Odeo, there is a link to Odeo on Rooster's Rail, Seb's Random Thoughts and we have plugged them for their service and functionality since utilizing their service. It is not like we have not given back to Odeo. This I feel is the thanks that we get.

Global Geek Podcast have sent off an email to Odeo in regards to this issue and we await a response, I will let you know what we get back from them when and if we do.

Update: Please check out the Follow-up Story

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4 Responses to “Odeo Cripples Functionality”

  1. Bman Says:

    Wow, what the hell is that about? Great way to totally screw up an incredibly useful and convenient feature. I sure hope it’s just a temporary thing, otherwise what use is the feature at all?

    Oh well, I’m sure if Odeo decides they don’t want to do this anymore, someone will step in and take over the job. What a PITA though.

    Now that you mention the RSS of your inbox, why doesn’t Odeo offer a podcast feed for your audio comments? That would be pretty useful.

  2. tektrekgamer Says:

    Yeah I agree with you Bman. We have our podcast with Libsyn (Global Geek) but we use the ODEO for a nice little answering machine for our listeners to leave a message. It has been extremly helpful. ODEO is not doing themselves any favours at all dumping this feature. In my email to them I said we are already seeking a replacment service, if we find one, and ODEO don’t change we will dump them. As I am sure alot of people will do. -Sebastian

  3. Biz Stone Says:

    Hey there, I work at Odeo and just thought I’d pop in and say: OOPS! We didn’t remove that feature on purpose, it’s a bug. We’re working to fix it now. Thanks for finding it!

  4. Rooster’s Rail » Blog Archive » Odeo Respond, Download Link Returns! Says:

    […] As posted yesterday it appeared Odeo had decreased it's functionality of the "send me an Odeo message" by not allowing users to download the mp3 of the left message. Well there has been a great response from Odeo with emails and even a blog comment. All is restored in the Odeo universe. […]


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