As posted yesterday it appeared Odeo had decreased it's functionality of the "send me an Odeo message" by not allowing users to download the mp3 of the left message. Well there has been a great response from Odeo with emails and even a blog comment. All is restored in the Odeo universe.
Biz Stone who works for Odeo left a comment on the Rail yesterday that indicated that the omission of the Download link on the web page was a bug and implied that they were unaware of the problem until I had blogged about it. So great I found a bug! The emails that were recieved were also prompt and promised a resolution. The action by Odeo to resolve the issue has been excellent. When I logged onto my inbox this afternoon, the download link is now present and accounted for. Everyone breath a sigh of relief. I am yet to see if the enclosure in the RSS feed from the "inbox" has been fixed as well but I am assuming that it has.
I commend Odeo staff on their excellent response time and the fact that they responded at all. They could have easily just resolved the problem and pretended that it did not happen. Great work Odeo, we still love you 😉 (In a nice blokey type of way…).
In fact I am not really sure how Biz found my humble blog, and if he is reading this then I wouldn't mind knowing. The other thing that I was curious about was if the staffers at Odeo patrol the BlogOsphere looking for tags and posts regarding Odeo, to see what people are saying and suggesting. I know that one suggestion that I made in the past was implemented, so that was cool.
Thanks Odeo keep up the good work.
June 18, 2006 at 3:36 pm
[…] Update: Please check out the Follow-up Story […]
July 3, 2006 at 3:36 am
Yes, we do hang out in the blogosphere quite a bit. When an Odeo mention pops up we check it out and see what we can do. Thanks again!